October 25, 2024
Slow access controls (ACLs) might be a significant performance killer in your ServiceNow platform. Especially the READ ones that can make your reports badly performing. There is a reason why ServiceNow Health Scan has a recommendation “Read ACLs should not have GlideRecord/GlideAggregate in script” as this can significantly impact performance.
June 7, 2024
As a ServiceNow admin, you want to encourage users to use the platform features like Reporting. Reporting can bring good insights to users on their data in a real time. Nevertheless, you want to be sure that basic security rules are applied and that reporting does not increase risk exposure to threats like data leak, or unauthorized data access.
April 19, 2024
Do you use Contextual Search or Agent Assist features? If yes, maybe you wondered how you find out if it is used and how much it helps.
March 15, 2024
Has it ever happened to you that a published flow failed in production but nobody noticed until an end user came in and told you by opening an incident?
December 30, 2021
I am happy to share with you my sketch note as I passed today's Event Management certification. My last working day this year is over!
May 27, 2021
Dear ServiceNow experts, do you need to refresh your memory about Agent Workspace basics? Feel free to use my own notes.
February 27, 2021
Last year I attended ITIL 4 Foundation training after already achieving ITIL v3 Expert in 2017 and while sitting the training I took these high-level notes.