Agent Workspace Sketchnote

May 27, 2021

Dear ServiceNow experts, do you need to refresh your memory about Agent Workspace basics? Feel free to use my own notes. The notes might be useless for somebody who has never learnt about Agent Workspace as they are not much descriptive in explaining the terminology. To really learn about Agent Workspace, go to the NowLearning portal and complete the fundamentals and implementation courses.

I have posted this sketchnote also on LinkedIn here and it has above 13 thousand views.