October 25, 2024
Slow ACLs might be a significant performance killer in your ServiceNow platform. Especially the READ once that can make your reports badly performing. There is a reason why ServiceNow Health Scan has a recommendation “Read ACLs should not have GlideRecord/GlideAggregate in script” as this can significantly impact performance.
March 15, 2024
Has it ever happened to you that a published flow failed in production but nobody noticed until an end user came in and told you by opening an incident?
December 30, 2021
I am happy to share with you my sketch note as I passed today's Event Management certification. My last working day this year is over!
May 27, 2021
Dear ServiceNow experts, do you need to refresh your memory about Agent Workspace basics? Feel free to use my own notes.
February 27, 2021
Last year I attended ITIL 4 Foundation training after already achieving ITIL v3 Expert in 2017 and while sitting the training I took these high-level notes.